Refunds & cancellation

Cancelling a membership

Cancel any time from Subscriptions. You keep access until the end of the period you already paid for and are not charged again.

Refunds

• Subscription periods already started and content already unlocked are generally not refundable, because the digital content is delivered immediately.
• We will refund (in full) a charge made in error, a duplicate charge, a charge after you cancelled in time, or content that was not delivered, and where the law gives you the right to a refund.
• If content you paid for is removed because it broke our rules, you can ask for a refund of that purchase.
• Paid messages are non-refundable once delivered, unless the recipient breached our rules.

Refunds go back to the original payment method and normally arrive within 5–10 business days, depending on your bank.

How to ask

Use the billing contact with the email on your account and the date and amount of the charge. We reply within 3 business days. If you are unhappy with the outcome, use the Grievance officer page.

Chargebacks

Please contact us before disputing a charge with your bank — it is faster. Fraudulent or repeated chargebacks may lead to account suspension.

Unauthorised charges

If you did not make a payment, tell us and your bank immediately. We will investigate and refund confirmed unauthorised transactions.